tom has been blogging (in hebrew.. sorry) about his experience of trying to get his phone fixed by his mobile carrier.

he has a pretty good tactic to get his problems solved. he starts like everyone else, by calling customer service and not getting much help. then he writes a disparaging blog post and sends a link to the CEO.. he did it with a couple of service providers and he gets results.

when we open up boxee to the public we’re going to do our best to give the best customer service possible. and i think Tom will be the perfect person to handle it..