AOL reached a settlement under which it will change its policy on account cancellations.

i still have scars from when i canceled my AOL account a few years ago. they are not the only company who make it very easy to subscribe and extremely difficult to leave. i think this is part of the reason people hate subscribing to services. the other reason is that you just forget you’re subscribed to something and end-up paying for it without using it.

most annoying is when you can subscribe to a service online, but have to call in order to cancel it. this type of stuff should be illegal.

in boxee if we ever going to have a subscription model, we’re going to make cancellation as easy as subscription. no calls to customer service. no hiding it in a remote corner on the website.