this is one the things that you hear about and say "now, how come i didn’t think about it?"

Sprint which is not considered an innovative company (at least not in my book) found a way to significantly improve its customer satisfaction rates. it is doing so by disconnecting the customers that complain the most.

makes perfect sense.

you have to give credit to these telecom guys. some of the brightest minds are in the business. i recently saw an ad from t-mobile in New York saying they have the fewest dropped calls in NYC. that is probably true. hard to drop a call when you can’t make one to begin with, because you have no coverage..